How do I cancel my subscription?Updated 2 months ago

You can easily do this through our online customer portal! If you haven't created an account yet, see "How do I create an account and why do I need one?" FAQ list. Log in to the online customer portal and follow these steps:

1. Navigate to the "Subscriptions" tab.
2. Scroll down to the very bottom of the page and locate the blue button "Cancel and Lose VIP Status".
3. Please choose a reason for leaving—we’d love the opportunity to address any concerns and make things right.
4. Select "Continue to Cancel" when each pop-up appears.
5. An email will be sent to confirm the cancellation.

If you need further assistance, feel free to contact us via chat on our website and you can also email us at [email protected].