Please contact us via chat on our website and you can also email us at [email protected] as soon as you can with your order number and your correct shipping address so we can make changes as quickly as possible. We usually have around one hour
If you need to cancel or change your order, please contact us as soon as possible via chat or email at [email protected]. We normally have one hour to make any adjustments after you place your order. We may not be able to adjust your order after
You can easily do this through our online customer portal! If you haven't created an account yet, see "How do I create an account and why do I need one?" FAQ list. From the online customer portal, follow these steps: 1. Click "Manage Subscriptions"
Oh no! Sorry to hear! Orders that are already processed may no longer be edited or cancelled once it has already shipped out. Please reach out to us so we can help skip, pause, or manage your future orders. You can also do this from our online
Once your order ships, we'll send you an email confirmation with tracking information. Sometimes, it may take up to a business day for our logistics provider to update the tracking system. For real-time updates, you can also visit our website and use
If you need to change your delivery address after placing an order, please let us know right away. We'll do our best to update it before packing your order. Once your order is picked up and on its way, unfortunately, we won't be able to make any chan
Yes, you can! If you prefer to receive your products in bottles instead of pouches, here’s how:• Existing Subscribers: Reach out to us before your renewal order is processed, and we’ll switch your packaging to bottles.• New Subscribers: Your first or
Thanks for your patience! Your package is on the way. If tracking isn’t showing up yet, it might be because:📦 The tracking info hasn’t updated yet🔢 The tracking number needs to be double-checked⏳ There’s a slight delay in the systemTracking details
Need to update your billing details? No problem! Just reach out via chat on our website or email us at [email protected] with your order number and the correct billing info—we’ll take care of it for you! 😊For a smooth experience, we also recommen
Oh no! We’re so sorry for the mix-up—that’s not the experience we want for you. We’ll make it right and send the correct items ASAP.To help us sort this out quickly, could you let us know if the package was received open or if the seal was tampered w
Hello eco-warrior! I can tell you're on a mission to save the planet, and that's seriously awesome! Our refill pouch comes with a subscription option. When you sign up, you'll get a reusable bottle that's as adorable as it is practical. Starting with