We currently ship to our families in the United States and Canada but we are looking to expand soon so watch out for this exciting update!

<p><span style="font-family: Inter;">We currently ship to our families in the United States and Canada but we are looking to expand soon so watch out for this exciting update!</span></p>

Where do you ship to?

After placing your order, we make every effort to process your order within 24 hours. Preparing, packaging, and shipping your order are all part of this process. However, due to the high volume of orders we get from time to time, please allow 2-3

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:771,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16773836},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Once you&apos;ve placed your order, we&apos;re on it! Our goal is to process your order within 24 hours - preparation to packaging and shipping. Quick heads-up! We&apos;ve got a 1-hour window once your order is placed to make any tweaks. \n\nNow, we&apos;re usually lightning-fast, but  due to the high volume of orders we get from time to time, please allow 2-3 business days for processing &#x2013; we appreciate your understanding.\n\nWe&apos;ll send you a shipping confirmation email, complete with your tracking number once your order has shipped so you can keep track of it.\n\nIf you&apos;ve got questions, hit us up via chat or shoot an email to support@firstday.com. Exciting times ahead &#x2013; thanks for choosing First Day!&quot;}" style="font-size: 16px; font-family: Inter; font-style: normal;">Once you&apos;ve placed your order, we&apos;re on it! Our goal is to process your order within 24 hours - preparation to packaging and shipping. Quick heads-up! We&apos;ve got a 1-hour window once your order is placed to make any tweaks.&#xA0;<br><br>Now, we&apos;re usually lightning-fast, but &#xA0;due to the high volume of orders we get from time to time, please allow 2-3 business days for processing &#x2013; we appreciate your understanding.<br><br>We&apos;ll send you a shipping confirmation email, complete with your tracking number once your order has shipped so you can keep track of it.<br><br>If you&apos;ve got questions, hit us up via chat or shoot an email to support@firstday.com. Exciting times ahead &#x2013; thanks for choosing First Day!</span><span style="font-family: Inter; font-size: 16px;">&#xA0;</span></p>

When will my order ship?

USA orders generally take 3 to 8 business days, while Canadian orders usually arrive in 8-14 business days. Customs could occasionally add a bit of extra time. While we usually sail smoothly, occasional unforeseen circumstances might cause slight del

<p><br></p><p><span style="font-family: Inter; font-size: 16px;"><style type="text/css" id="isPasted"></style></span><span data-sheets-userformat="{&quot;2&quot;:771,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16773836},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;USA orders generally take 3 to 8 business days, while Canadian orders usually arrive in 8-14 business days. Customs could occasionally add a bit of extra time. While we usually sail smoothly, occasional unforeseen circumstances might cause slight delays. \n\nIf you have any shipping inquiries, feel free to reach out via chat on our website or you can email us at support@firstday.com so we can help out. :)&quot;}" style="font-size: 16px; font-family: Inter; font-style: normal;">USA orders generally take 3 to 8 business days, while Canadian orders usually arrive in 8-14 business days. Customs could occasionally add a bit of extra time. While we usually sail smoothly, occasional unforeseen circumstances might cause slight delays.&#xA0;<br><br>If you have any shipping inquiries, feel free to reach out via chat on our website or you can email us at support@firstday.com so we can help out. :)</span><span style="font-family: Inter; font-size: 16px;">&#xA0;</span></p>

How long does shipping take?

Sometimes the package is mistakenly delivered to a neighbor, left in a mailroom/package room, or picked up my someone else in your household. Please double check those locations and with your household first, and if you still have trouble, please

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:771,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16773836},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We&apos;re here to assist! First, check with neighbors, parcel locker, and household members, as someone might have kindly received it. &#x1F60A; \n\nSometimes, shipping providers encounter delays with status updates, and there are instances where packages arrive a few days later than expected. Why not give it an extra 5 days from the delivery date? If your package hasn&apos;t arrived by then or there&apos;s still no shipping update, just let us know and we&apos;ll jump in help track it down.\n\nYour order&apos;s journey is our priority! If you still have trouble, please contact us via chat on our website or email us at support@firstday.com so we can assist you!&quot;}" style="font-size: 16px; font-family: Inter; font-style: normal;">We&apos;re here to assist! First, check with neighbors, parcel locker, and household members, as someone might have kindly received it. &#x1F60A;&#xA0;<br><br>Sometimes, shipping providers encounter delays with status updates, and there are instances where packages arrive a few days later than expected. Why not give it an extra 5 days from the delivery date? If your package hasn&apos;t arrived by then or there&apos;s still no shipping update, just let us know and we&apos;ll jump in help track it down.<br><br>Your order&apos;s journey is our priority! If you still have trouble, please contact us via chat on our website or email us at support@firstday.com so we can assist you!</span><span style="font-family: Inter; font-size: 16px;">&#xA0;</span></p>

My order was delivered, but I don't have it and can't find it.

Got it! Have you checked the tracking link for any additional information? Sometimes, there might be a note mentioning a slight delay in shipping.If you don't see any notes, feel free to reach out to us at support@firstday.com, and we'll look into wh

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:771,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16773836},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Got it! Have you checked the tracking link for any additional information? Sometimes, there might be a note mentioning a slight delay in shipping.\n\nIf you don&apos;t see any notes, feel free to reach out to us at support@firstday.com, and we&apos;ll look into what could be causing the delay. \n\nSometimes, our delivery team faces challenges with incomplete addresses, so please double-check that the address you provided during checkout is accurate. Your help in this matter is highly appreciated!\n\nFor shipping to Canada, usually, our packages take 8-14 business days to reach you, but occasionally, unexpected delays can happen. Customs might step in to ensure the safety of your gummies, adding some extra time to the journey. While we can&apos;t give you an exact arrival time, please know that we&apos;re working diligently to get your order to you as fast as possible. If needed, you can contact your local post for any necessary package clearance. We truly appreciate your patience, and we promise that the wait will be worth it! &#x1F60A;&quot;}" style="font-size: 16px; font-family: Inter; font-style: normal;">Got it! Have you checked the tracking link for any additional information? Sometimes, there might be a note mentioning a slight delay in shipping.<br><br>If you don&apos;t see any notes, feel free to reach out to us at support@firstday.com, and we&apos;ll look into what could be causing the delay.&#xA0;<br><br>Sometimes, our delivery team faces challenges with incomplete addresses, so please double-check that the address you provided during checkout is accurate. Your help in this matter is highly appreciated!<br><br>For shipping to Canada, usually, our packages take 8-14 business days to reach you, but occasionally, unexpected delays can happen. Customs might step in to ensure the safety of your gummies, adding some extra time to the journey. While we can&apos;t give you an exact arrival time, please know that we&apos;re working diligently to get your order to you as fast as possible. If needed, you can contact your local post for any necessary package clearance. We truly appreciate your patience, and we promise that the wait will be worth it! &#x1F60A;</span> </p>

Last update was 5 days ago, where is my order?

No worries! Just take a quick photo of the receipt, and you can shoot us an email or chat with us. We'll check the details right away to process your refund. Thanks for working with us as we try to make things right! 😊

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:771,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16773836},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;No worries! Just take a quick photo of the receipt, and you can shoot us an email or chat with us. We&apos;ll check the details right away to process your refund. Thanks for working with us as we try to make things right! &#x1F60A;&quot;}" style="font-size: 16px; font-family: Inter; font-style: normal;">No worries! Just take a quick photo of the receipt, and you can shoot us an email or chat with us. We&apos;ll check the details right away to process your refund. Thanks for working with us as we try to make things right! &#x1F60A;</span> </p>

Can I get a refund for the customs charge/fee?

We understand how frustrating it can be if your order doesn't arrive on time or is marked as delivered but hasn't shown up. Here are some steps you can take:. Remember, we're here to help, so don't hesitate to get in touch if you need anything!

<p id="isPasted"><span style="font-size: 16px; font-family: Inter;">We understand how frustrating it can be if your order doesn&apos;t arrive on time or is marked as delivered but hasn&apos;t shown up. Here are some steps you can take:</span></p><ol><li id="isPasted" style="font-size: 16px; font-family: Inter;">Sometimes, packages can be marked as delivered prematurely. Give it a couple more days, as it might show up at your doorstep soon.</li><li style="font-size: 16px; font-family: Inter;">Reach out to your family members or neighbors to see if someone accepted the delivery on your behalf.</li><li style="font-size: 16px; font-family: Inter;">Just to be sure, confirm your mailing address with us. We&apos;ll double-check our records to ensure everything&apos;s correct.</li><li style="font-size: 16px; font-family: Inter;">Keep an eye on the tracking link we provided for any updates or changes to your delivery status.</li><li style="font-size: 16px; font-family: Inter;">If there are delays due to customs or other external factors, please bear with us. For US orders, we suggest waiting around 15 business days; for international orders, about 21 business days from the shipping date. Delays happen, and we&apos;re doing our best to get it to you on time!</li><li style="font-size: 16px; font-family: Inter;">If after this period you still haven&apos;t received any updates or your package, please don&apos;t hesitate to reach out to our friendly customer support team at <a href="mailto:support@firstday.com">support@firstday.com</a>.&#xA0;</li></ol><p id="isPasted"><span style="font-family: Inter;">Remember, we&apos;re here to help, so don&apos;t hesitate to get in touch if you need anything!</span></p>

What to do if my order is delayed or marked as delivered but not received?

Hi there! 😊 Here's a quick overview of our shipping rates:For U.S. Orders:• Free shipping on subscriptions and one-time orders over $50.• $5 for one-time orders under $50.For Canada Orders:• Subscriptions and One-time orders over $50: $2.99• One-tim

<p><span style="font-family: Inter;"><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Hi there! &#x1F60A; Here&apos;s a quick overview of our shipping rates:<br><br>For U.S. Orders:<br>&#x2022; Free shipping on subscriptions and one-time orders over $50.<br>&#x2022; $5 for one-time orders under $50.<br><br>For Canada Orders:<br>&#x2022; Subscriptions and One-time orders over $50: $2.99<br>&#x2022; One-time orders under $50: $5<br><br>Let me know if you have any questions or need help with anything else! &#x1F44D;</span></span></p>

Do you offer free shipping?

We don’t have overnight shipping at the moment, but we’d love to help you get your order right when you need it! If you’re planning a trip or moving, let us know—we’ll do our best to time your shipment perfectly. 😊🚚✨

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" style="font-family: Inter;">We don&#x2019;t have overnight shipping at the moment, but we&#x2019;d love to help you get your order right when you need it! If you&#x2019;re planning a trip or moving, let us know&#x2014;we&#x2019;ll do our best to time your shipment perfectly. &#x1F60A;&#x1F69A;&#x2728;</span></p>

Do you offer expedited shipping?

Yes! Here are the Canadian shipping rates:. Subscriptions: $2.99 USDOne-time orders over $50: $2.99 USDOne-time orders under $50: $5 USD

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1" style="font-family: Inter; font-size: 16px;">Yes! Here are the Canadian shipping rates:&#xA0;</span></p><p><span data-sheets-root="1" style="font-family: Inter; font-size: 16px;"><br>Subscriptions: $2.99 USD<br>One-time orders over $50: $2.99 USD<br>One-time orders under $50: $5 USD</span></p>

Do you ship to Canada?

Chat with us for any concerns! Our live chat hours to speak with a real human are:

Got some questions? Feel free to reach out, and one of our friendly support will assist you via email at support@firstday.com.

Prefer to reach out to us via WhatsApp? Drop us a message at

Log In

Reviews

Shop

First Day

Shipping

Do I need an account to place an order?

Which payment methods are accepted?

When will I be charged with my order?

What can I use my discount code on?

Why are there discounts for large families?

How do I get my discount?

My discount code won't work!

Can I use my HSA or FSA card?

Do you have a phone number?

Are you on Amazon?

When will an out-of-stock item be back in stock?

Where do I get discounts?

Forgot to add a promo code on my order

How can I save money with subscriptions?

Purchasing, Payments, & Discounts

How does a subscription work?

What are the benefits of subscribing?

Do I have to set up a subscription?

What's this refill pouch?

How do I create an account and why do I need one?

I already have an account but I'm having trouble logging in

How do I change my account password?

I have accounts and orders under two emails. Can I combine them into one account?

How do I change my address on my subscription?

How do I change my credit card on file?

How can I add a product to my subscription?

How can I adjust the frequency of my subscription?

How do I change my renewal/order date?

I have multiple orders renewing on different dates. Can I combine them so they ship together?

I get a message saying "email does not exist".

How do I manage my subscription?

What can I do if I have more products than I need at home?

How to confirm cancelation of my subscription?

How do I know if I am subscribed?

If I skip a month will I still be charged?

How do I cancel my subscription?

How to swap my subscription product?

How do I get a refill shipped today?

Account Management

Do we really need vitamins?

How are these vitamins different from other brands?

Can some vitamins be really bad for you?

What is bioavailability and why should I care?

Why do you have less than 100% of Daily values?

Where are First Day products manufactured?

How does First Day create formulas and develop products that are safe?

How does First Day practice sustainability?

Are the gummies free from allergens?

Are your vitamins organic?

Do your vitamins contain sugar?

Do your vitamins contain gelatin?

Are they FDA approved?

Are they Kosher certified?

How should I store the vitamins?

Why is the bottle not filled to the top?

Should my gummies be stuck together?

What is in the organic fruit and vegetable blend and how is it made?

Do your multivitamins contain folic acid?

Can these be taken with other multivitamin/supplements?

What's in the Natural Flavors and Natural Colors?

What if my child is going through puberty and appears taller or bigger than others?

Can a person below or above the age-range take the vitamins?

My child ate the entire gummy bottle—what now?

Why is the bottle half-full?

Will this help with constipation?

Why is there no fiber in Tribiotics?

Which product would be the perfect match for me?

How long does this last?

How do I know if I’m magnesium deficient?

Will I notice other benefits besides sleep?

Why do you not use melatonin?

What form of magnesium do you use?

Where do you source your ingredients?

First Day Products & Science

How can I change or edit my shipping address on a recent order?

How can I cancel or change my order?

How do I skip an order?

I forgot to cancel my order this month - can I still cancel it?

What is the status of my order?

How can I change the delivery address for my order?

Can I get a container instead of a pouch with my order?

Why can’t I track my order?

How do I update the billing information on my order?

What do I do if I receive the wrong item in my order?

How can I order a refill pouch?

Order Management

What is your Satisfaction Guarantee policy? Do you allow returns?

How long does it take for me to get a refund?

What to do if I received damaged products?

How do I replace damaged or gummies where quality isn't as expected?

What should I do if I receive a product with a broken seal or loose lid?

I’m having a reaction to the product

Return Policy

Who should take Kids Daily Enrichment?

How do I give my child their Kids Daily Enrichment vitamins?

Is your Kids Daily Enrichment suitable for girls or boys?

What are the ingredients of your Kids Daily Enrichment vitamins?

What ingredients are used in the natural colors and flavors of Kids Daily Enrichment?

My child does not like the taste of the vitamins. What options do I have?

Do you include B12 in Kids Daily Enrichment?

Does your Kids Daily Enrichment contain folic acid?

Kids Daily Enrichment

Who should take Kids Belly-Biotic?

Does Kids Belly-Biotic need to be refrigerated?

Can Kids Belly-Biotic be taken with other multivitamins/supplements?

What clinical studies or research support the effectiveness of Kids Belly-Biotic?

What is the full ingredient list for Kids Belly-Biotic?

What ingredients are used in the natural colors and flavors of Kids Belly-biotic?

Kids Belly-Biotic

How long does it take to see benefits of Kids' Nighttime Reset?

Can I combine kids' calming magnesium with a multivitamin?

How do I know if my child is magnesium deficient?

Will I notice other benefits besides sleep on Kids' Nighttime Reset?

What if my kid doesn't like the calming magnesium?

Why is there less than 100% Daily Recommended Value in Kids' Nighttime Reset?

Kids’ Nighttime Reset

Kids

Who should take Teens Daily Kickstart?

How should I give my teen his or her Teens Daily Kickstart multivitamins every day?

What are the ingredients of your Teens Daily Kickstart vitamins?

What ingredients are used in the natural colors and flavors of Teens Daily Kickstart?

How is the Teens Daily Kickstart different from Kids Daily Enrichment?

Do you include B12 in Teens Daily Kickstart?

Does your Teens Daily Kickstart contain folic acid?

Can the Teens' Daily Kisckstart be taken with other multivitamin/supplements?

Teens Daily Kickstart

What ingredients are used in the natural colors and flavors of Teens Gut Sustainer?

Who should take Teens Gut Sustainer?

Is the Teens Gut Sustainer free from common allergens, such as gluten, dairy, or soy?

Can the Teens Gut Sustainer be taken with other multivitamins/supplements?

Do these need to be refrigerated?

What clinical studies or research support the effectiveness of Teens Gut Sustainer?

What is the full ingredient list of Teens Gut Sustainer?

Where are the Teens Gut Sustainer manufactured?

Teens Gut Sustainer

How long does it take to see benefits of Teens' Nighttime Reset??

Can I combine Teens' Nighttime Reset with a multivitamin?

How do I know if my teen is magnesium deficient?

What if my teen doesn't like them?

Why is there less than 100% Daily Recommended Value on Teen's Nighttime Reset?

Teens’ Nighttime Reset

Teens

Who should take the Womens Daily Supercharge multivitamins?

How many Womens Daily Supercharge should be taken each day?

Can someone below or above the specified age range take Womens Daily Supercharge multivitamins?

What are the ingredients of your Womens Daily Supercharge vitamins?

What ingredients are used in the natural colors and flavors of Womens Daily Supercharge?

Can pregnant women or nursing moms take Womens Daily Supercharge?

Can the Womens Daily Supercharge be taken with other multivitamin/supplements?

Do you include fish oil or omega-3s (DHA, EPA, ALAs) in Womens Daily Supercharge? Why not?

Do you include ___ mineral (ex: calcium, iron, magnesium) in Womens Daily Supercharge? Why not?

Do you include B12 in Womens Daily Supercharge?

Does your Womens Daily Supercharge contain folic acid?

Womens Daily Supercharge

What ingredients are used in the natural colors and flavors of Women's Good Gut?

Who should take Women's Good Gut?

Can pregnant women or nursing moms take Women's Good Gut?

Is the Women's Good Gut free from common allergens, such as gluten, dairy, or soy?

Can the Women's Good Gut be taken with other multivitamins/supplements?

What clinical studies or research support the effectiveness of Women's Good Gut?

What is the full ingredient list of Women's Good Gut?

Where are the Women's Good Gut manufactured?

Womens Good Gut

Womens